At our organisation, customer satisfaction is a top priority. We have established a structured Customer Support & Grievance Cell to address customer queries and complaints in a responsible and efficient manner.
Our aim is to follow fair financial practices and maintain transparency in all interactions. If any customer experiences service issues or requires clarification, our support team will review the matter and provide an appropriate response within 3–5 working days.
The purpose of this grievance handling process is to:
Customers may raise complaints regarding:
You can contact our customer support team through the following channels:
Send an email to loanontrustsupport@gmail.com including your full name, registered contact number, and a brief description of the issue.
Call our customer support team at:
+91 +91 8796201763
You may also submit a written complaint at:
Customer Support Department
38/3 ,Kirti Nagar , Industrial area, Near canera bank ,110015
If your concern is not resolved within the expected time, you may escalate it to our senior support team:
Name: Arjun Mehta
Email: escalation@demohelpdesk.com
Phone: +91 xxxxxxxxxx
Response Time: Within 5 working days
If you are still not satisfied with the resolution provided, you may approach an appropriate regulatory or consumer complaint authority for further assistance.
This grievance support policy may be revised periodically to improve customer service and operational efficiency. Updated versions will be published on our website when changes are made.
Email: loanontrustsupport@gmail.com
Phone: +91 8796201763
Address: 38/3 ,Kirti Nagar , Industrial area, Near canera bank ,110015
Providing quick and secure financial support with easy loan approvals and a smooth online experience.